Frequently Asked Questions

A: Managed Service Provider (MSP): Businesses hire MSPs (like outsourced IT departments) to handle their daily technology needs, network monitoring, data backups, and cybersecurity so internal teams can focus on core operations. Think of it as a lower cost full IT department including support techs, high level decision makers, and implementation specialists all wrapped in a single monthly bill.

A: Yes – You can write off Managed Service Provider (MSP) as an expense. It is deemed “Ordinary and Necessary”

IRS publication 334 states that:

Legal and professional fees, such as fees charged by accountants, that are ordinary and necessary expenses directly related to operating your business are deductible on Schedule C (Form 1040). However, you usually can’t deduct legal fees you pay to acquire business assets. Add them to the basis of the property.

If the fees include payments for work of a personal nature (such as making a will), you can take a business deduction only for the part of the fee related to your business.

Tax preparation fees. 

You can deduct on Schedule C (Form 1040) the cost of preparing that part of your tax return relating to your business as a sole proprietor or statutory employee.

Under section 62(a), you can deduct ordinary and necessary expenses paid for business software technology resources for filing taxes, for example, professional tax filing software, if it’s not depreciated or expensed under section 179. Its use must not exceed 1 year. The expenditure is deductible if used exclusively for the business. If used for both personal and business purposes, only deduct the portion of the software you use for the business. The expense is reported on line 48, Schedule C (Form 1040).

You can also deduct on Schedule C (Form 1040) the amount you pay or incur in resolving asserted tax deficiencies for your business as a sole proprietor or statutory employee.

A: The cost of an Managed Service Provider (MSP) varies by what they do. It also can vary depending on the region the MSP is based out of. IE if you find a MSP based out of New York they may be a higher cost than a MSP based out of a small town. Here are some rough examples of services offerings and potential costs.

Based of Per User Per Month

IE 10 employees at a $50 per user per month the monthly cost would be $500

Some MSP’s charge by device per ticket, per hour, or on retainer.
Paying per user per month is the best way to help budget for the service and forecast growth.

A: There are many benefits to hiring an Managed Service Provider (MSP). The most basic benefits you get from hiring an MSP are:

• Getting your time back – Not having to deal with tech issues, finding someone to hire to fix them, calling them whenever things finally break is time consuming. Not only having a company at the ready if things break, but having that same company monitor your systems so if something was showing signs of breaking in the future, they are there to adjust, consult, and remedy the cause before needing that emergency fix.
• Increasing employee and business efficiency – Giving your employees a quick and easy tool to ask for help with an issue that hangs them up, or takes too much time to accomplish is a proven time saver. This is because employee’s sometimes don’t want to speak out about issues they are having because they feel like it would show them in a negative light by you needing to pay someone to help them with their issues. If you have a unlimited plan in place and they can click 1 button to request help from a MSP they are more willing to do so.
• Tax savings – Hiring an outside Managed Service Provider (MSP) in lieu of a W2 IT team or more IT staff is classified as a necessary business expense and can be use to write off on your taxes.

For Insurance Agencies

Benefits to hiring a Managed Service Provider (MSP) for Insurance Agencies have a lot to do with complying with industry regulations and avoiding very large penalties on top of all the basic benefits. This would include:

• SOC II Compliance – A good MSP will not only say they can help get you SOC 2 (SOC II) compliant, but actually have the tools they use also be SOC II compliant. If a MSP says they can help with SOC II compliance make sure to ask them if they have experience with past or existing companies getting them compliant. If they don’t, they should be upfront and potentially offer discounted services while they help you with your compliance at a minimum if they prove they are honest and good at everything else they do.

A: Not at all. We understand that your business can’t afford to pause operations just to update its IT. Our onboarding process is designed to be completely seamless. We perform a thorough, quiet audit of your network and systems ahead of time to map out everything we need. When it comes time to deploy new software, migrate data, or implement security tools, we handle the heavy lifting after-hours or over the weekend so your team walks in Monday morning to a fully optimized, uninterrupted workflow.

A: Hiring a Managed Service Provider (MSP) is an important decision. Finding the right one that fits you is also important. Here are some tips on finding the right questions to ask:

• When does your business operate? – Having a restaurant that needs Point of Sale (POS) support requires a way different level of availability than a Insurance Agency that needs desktop and compliance support. Be sure to ask what their hours of operation is and what happens when you need help after their workday ends.
• Do you know the software and hardware we use? – A great MSP can seem like a subpar one if you hire them for services a software or set of hardware they have never worked on before. Be up front with what your IT environment looks like. In tern, that MSP should be up front on their knowledge on them and set clear expectations. Hiring someone that knows your environment can be a huge plus.
• Are you fully insured including cybersecurity? – A MSP can be a great company. Good at what they do. Fast, efficient, and knowledgeable. But accidents happen. If they don’t have proper insurance for their industry a simple mistake can cost both of you millions. Be sure to ask for a copy of their insurance and ask your insurance carrier if what they have is sufficient for what they are going to do for you.
• What are your Service Level Agreements (SLAs) for different priority levels? – Ask exactly how long it takes to hear back and get a resolution for emergencies versus minor requests.
• What is your pricing model and exactly what is included? Find out if they bill per user, per device, or offer flat-rate tiers, and be sure to ask what is considered an “add-on” that will cost extra
• Is your help desk fully in-house, or do you outsource tier-1 support? – Ask exactly where the engineers are located.

A: Hiring a Managed Service Provider (MSP) is an important decision. Finding the right one that fits your specific business is crucial. Here is how Tech Logic 360 approaches these vital areas and sets itself apart from standard IT providers:

A: Yes, 100%. We believe in total transparency and ethical IT partnerships. Your data, domain registrations, software licensing, and hardware belong entirely to your business. We act as the administrators and caretakers of your infrastructure, not the owners. We maintain meticulous, up-to-date documentation of your entire network, and you retain full administrative ownership and access to it at all times.

A: It comes down to a fundamental misalignment of goals. A traditional hourly “break-fix” technician only makes money when your business is broken, down, and suffering. They are entirely reactive.

As a Managed Service Provider, Tech Logic 360 operates on a flat-rate partnership model. This means our goals are completely aligned with yours: we only succeed when your network is up, stable, and completely secure. We focus heavily on proactive maintenance, monitoring your systems 24/7 to catch and resolve potential hardware failures, bugs, and security threats before they ever turn into costly downtime for your business. Think of us as your dedicated, fully integrated IT department, rather than an emergency room doctor.

A: We don’t just rely on basic, old-school antivirus software and hope for the best. TechLogic 360 deploys a multi-layered, proactive cybersecurity framework.

This includes advanced endpoint detection and response (EDR) to catch threats before they execute, strict Multi-Factor Authentication (MFA) implementation, automated patch management to lock down software vulnerabilities, and ongoing security awareness training for your employees. Finally, we back everything up with an immutable, isolated backup strategy so that even in a worst-case scenario, your data can be restored rapidly without paying a ransom.

A: Yes : Though our primary services revolve around full service IT / Managed Services (MSP), we understand sometimes people will need immediate support. This is why we offer a courtesy 1 time “break fix” service ticket. We pride ourselves on proving to you the value of using our services on a monthly basis after we fix your issue and often offer a credit towards your Managed services.

A: We believe in predictable IT budgeting, which is why we primarily operate on a flat-rate, monthly managed services model. Your monthly investment is based clearly on the size of your environment (typically per user), ensuring you enjoy unlimited support and proactive maintenance without unpredictable hourly bills. Everything included in your specific service tier is laid out transparently upfront so you never have to guess what your IT expenses will look like at the end of the month.

A: We don’t believe in trapping clients in complex, restrictive contracts with heavy exit penalties. Our goal is to earn your business every single month through exceptional service. If your business needs change or you decide to go in a different direction, we offer a fair, straightforward offboarding policy outlined clearly in our service agreement. Furthermore, because you maintain 100% ownership of your data, licenses, and network documentation, we will hand over a clean, fully documented environment to ensure a smooth transition without holding your systems hostage.

A: No – Your monthly agreement rate is locked in for the duration of your service term. We do not arbitrarily raise prices on you. The only time your bill will change is if your business scales—for example, if you add new employees, workstations, or physical locations to your team that require our support and licensing. Any adjustments for scaling are clearly defined in your initial agreement, meaning you retain complete control over your IT spend as your business grows.